r7777 Privacy Policy

Introduction

r7777 ("we", "us", "our" or "the Platform") is committed to protecting and respecting the privacy of all individuals who interact with our online gaming and sports betting platform. This Privacy Policy ("Policy") describes the categories of personal data we collect from users ("you", "your" or "the User"), the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you in relation to your personal data.

This Policy applies to all personal data collected through the r7777 website, mobile-optimised site and any associated platform services. It should be read alongside our Terms & Conditions and Responsible Gambling policy, both of which are incorporated by reference into the overall framework governing your use of r7777.

By registering an account on r7777 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the r7777 platform.

r7777 may update this Policy from time to time. We will notify registered users of material changes via the contact details associated with their account or through a prominent notice on the platform. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, contact details, financial information and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means r7777, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of r7777 under a contractual arrangement, such as a payment processor or KYC verification provider.
• "KYC" means Know Your Customer — the identity and age verification process required for regulatory compliance.
• "AML" means Anti-Money Laundering — the set of legal obligations and internal controls designed to detect and prevent financial crime.
• "Cookie" means a small text file stored on your device by a web browser for session management, analytics or personalisation purposes.
• "Special Category Data" means particularly sensitive personal data such as health information, which attracts heightened protection under applicable data protection law.

Data We Collect

r7777 collects personal data through multiple channels in the ordinary course of operating the platform. The categories of data we may collect include the following:

3.1 Registration & Account Data

When you create an account, we collect your full legal name, date of birth, email address, username, encrypted password, country of residence and any other information you choose to provide during the registration process.

3.2 Identity Verification (KYC) Data

To comply with our legal obligations around age verification and anti-money-laundering requirements, we may collect copies of identity documents such as a Pakistani CNIC (Computerised National Identity Card), passport or driving licence, as well as proof of address documents and payment method verification materials. Biometric data may be processed by third-party KYC providers solely for document-matching purposes.

3.3 Financial & Transaction Data

We collect records of all deposits, withdrawals and wagers made through your account, along with partial payment method identifiers (such as masked card numbers or mobile wallet references). Full payment credentials are handled directly by our licensed payment processors and are not stored on r7777 infrastructure.

3.4 Technical & Usage Data

We automatically collect certain technical data when you access the platform, including your IP address, device type, operating system, browser type and version, session timestamps, pages visited, game history and clickstream data. This data is used for platform security, fraud detection, performance optimisation and service improvement purposes.

3.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and associated metadata, to resolve disputes, improve service quality and meet legal retention obligations.

3.6 Responsible Gambling Data

Where you set deposit limits, loss limits, session reminders or request a self-exclusion, we record those preferences and decisions. This data is essential for enforcing your responsible gambling choices and may be shared with affiliated platforms under a self-exclusion scheme where applicable.

Data Processing

r7777 processes your personal data for the following primary purposes:

• Account Management: Creating, maintaining and securing your r7777 account, including authentication and password recovery.
• Service Delivery: Providing access to casino games, live dealer tables and sports betting markets, including real-time odds and results delivery.
• Payment Processing: Facilitating deposits and withdrawals through our licensed payment partners. Pakistani users' transactions may reference familiar payment rails such as Easypaisa, JazzCash, Raast and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These are cited as contextual references only — r7777 does not imply that any of these providers endorse gambling activity.
• Regulatory Compliance: Meeting our obligations under the licensing conditions of the jurisdiction in which r7777 operates, including KYC, AML and responsible gambling requirements.
• Fraud & Security: Detecting and preventing fraudulent activity, unauthorised account access, collusion and other forms of abuse.
• Customer Support: Responding to support queries, processing complaints and resolving account disputes.
• Platform Improvement: Analysing aggregated usage data to improve platform performance, game offerings and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications and platform updates to opted-in users only. You may withdraw consent at any time via your account settings or by contacting support.
• Responsible Gambling Enforcement: Implementing and monitoring the limits, cooling-off periods and self-exclusion arrangements you have put in place.

Legal Basis for Processing

r7777 processes personal data on one or more of the following legal bases, depending on the purpose and applicable law in the operator's licensing jurisdiction:

• Contractual Necessity: Processing required to perform the contract between r7777 and the User — including account management, game provision and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML and responsible gambling obligations imposed by our licensing authority.
• Legitimate Interests: Processing in pursuit of r7777's legitimate business interests, including platform security, fraud prevention, service improvement and analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific and informed consent — in particular for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Data Sharing

r7777 does not sell your personal data to third-party advertisers or data brokers. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis and only to the extent required for the stated purpose:

6.1 Service Providers & Data Processors

We engage carefully selected third-party service providers to assist in delivering the r7777 platform. These include KYC and identity verification providers, payment processing partners, fraud detection services, IT infrastructure and hosting providers, and customer support technology vendors. All processors are bound by data processing agreements that prohibit use of your data for any purpose beyond that instructed by r7777.

6.2 Regulatory & Law Enforcement Authorities

r7777 may disclose personal data to its licensing authority, financial intelligence units or law enforcement agencies where required to do so by applicable law, court order or regulatory direction. We will notify you of such a disclosure where legally permitted to do so.

6.3 Responsible Gambling Schemes

Where a User has registered a self-exclusion, r7777 may share relevant data with affiliated platforms or multi-operator self-exclusion registers to give effect to that exclusion across participating sites. This sharing is in your interest and forms part of our responsible gambling obligations.

6.4 Corporate Transactions

In the event of a merger, acquisition, restructuring or sale of all or part of r7777's business, personal data may be transferred to the successor entity as part of that transaction. Users will be notified in advance of any such transfer where practically possible.

Data Retention

r7777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting and reporting requirements. The specific retention period for any category of data depends on the applicable regulatory framework in the operator's licensing jurisdiction.

In general terms:

• Account and transaction records are retained for a minimum of five (5) years from account closure, in line with common AML regulatory requirements.
• KYC documentation is retained for the period required by the applicable licensing authority, typically a minimum of five (5) years.
• Marketing consent records are retained for the duration of the consent plus a reasonable period thereafter to evidence compliance.
• Technical logs and usage data are retained on a rolling basis, typically for up to twenty-four (24) months, unless required for an ongoing investigation or dispute.
• Self-exclusion records are retained for the duration of the exclusion and a reasonable period beyond, to prevent re-registration.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

Cookies & Tracking Technologies

r7777 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and analyse usage patterns. The following categories of cookies may be set when you access r7777:

• Strictly Necessary Cookies: Essential for the platform to function — including session management, authentication tokens and security cookies. These cannot be disabled without impacting platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display options and responsible gambling limit choices.
• Analytics Cookies: Help us understand how users navigate the platform so we can identify areas for improvement. Data collected is aggregated and does not identify you individually.
• Security & Fraud-Detection Cookies: Used to identify suspicious activity, detect bot traffic and protect accounts from unauthorised access.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the r7777 platform. Note that strictly necessary and security cookies cannot be opted out of while using the platform.

Data Security

r7777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your browser or device and r7777 servers.
• Encryption at rest for sensitive personal and financial data stored on platform infrastructure.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of platform systems.
• Two-factor authentication options for User accounts and mandatory multi-factor authentication for administrative access.
• Intrusion detection systems and real-time monitoring for suspicious access patterns.

Notwithstanding these measures, no method of electronic transmission or storage is entirely secure. r7777 cannot guarantee the absolute security of personal data. In the event of a data breach that poses a high risk to your rights and freedoms, r7777 will notify you and the relevant supervisory authority in accordance with applicable law.

Your Rights

Depending on the data protection laws applicable in your jurisdiction, you may have some or all of the following rights in relation to the personal data r7777 holds about you:

• Right of Access: You have the right to request a copy of the personal data r7777 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data without undue delay.
• Right to Erasure: In certain circumstances you may request that r7777 delete your personal data. This right is subject to overriding legal or regulatory retention obligations — for example, r7777 cannot delete transaction records required for AML compliance during the mandatory retention period.
• Right to Restriction of Processing: You may request that r7777 restrict the processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data where it is based on legitimate interests, including the right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the r7777 support team via live chat or by email at the address listed in Section 14. r7777 will respond to all verifiable requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

Minors

The r7777 platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's licensing jurisdiction. r7777 does not knowingly collect or process personal data relating to individuals under the applicable minimum age.

If r7777 becomes aware that personal data belonging to a minor has been collected without verifiable parental or guardian consent, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on r7777, please notify us immediately via live chat or the contact details in Section 14 so that appropriate action can be taken.

Parents and guardians in Pakistan and elsewhere are encouraged to use parental control tools and to have open conversations with young people about the risks of gambling. r7777 supports parental control software that can restrict access to gambling websites from shared devices.

International Data Transfers

r7777 operates internationally and your personal data may be processed or stored on servers located outside the country in which you reside. Where personal data is transferred to a jurisdiction that does not provide the same level of data protection as the operator's licensing jurisdiction, r7777 will implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure your data continues to receive an adequate level of protection.

By using the r7777 platform, Pakistani users acknowledge and consent to the transfer of their personal data to jurisdictions outside Pakistan where r7777's infrastructure and service providers are located, subject to the safeguards described in this section.

Policy Amendments

r7777 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made that affects how we handle your personal data, we will notify you by email or through a prominent notice on the platform prior to the change taking effect.

The updated Policy will be effective from the date indicated in the "Last Updated" field at the top of this page. Your continued use of r7777 following the publication of any amendments constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the r7777 Data Privacy team through the live chat facility available 24/7 within the platform. Our support team is the primary and fastest point of contact for all privacy-related queries.

You may also reach us by email. Our contact address is provided below as plain text only — it is not a clickable link:

Email (plain text — not a link):
[email protected]

Support is available in English. Urdu-language assistance may be available on request during staffed hours. We aim to respond to all privacy-related requests within thirty (30) days of receipt, or sooner where required by applicable law.